Senior Server Support Technician | Client‑Facing Diagnostics

Worldwide TechServices; Cedar Rapids (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology service provider in Cedar Rapids seeks a Dynamic Server Support professional. This senior role involves troubleshooting various client products, providing support, and ensuring customer satisfaction. Candidates should have a technical school certification and preferably have 0-2 years of relevant experience. Strong technical communication skills, the ability to drive to client locations, and a valid driver’s license are essential for success in this role.

Qualifications

• Technical school certification or equivalent is typically required.
• 0-2 years of relevant experience preferred.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within service level agreements.
• Ensure customer service satisfaction as per established guidelines.
• Complete all administrative tasks for each call accurately.
• Report all activity timely and accurately.

Skills

Technical communication

Client interaction

Heavy lifting (up to 50 lbs)

Valid Driver’s License

Basic repair tool kit

Education

Technical school certification or equivalent

Tools

Relevant software and hardware knowledge

Job description

A global technology service provider in Cedar Rapids seeks a Dynamic Server Support professional. This senior role involves troubleshooting various client products, providing support, and ensuring customer satisfaction. Candidates should have a technical school certification and preferably have 0-2 years of relevant experience. Strong technical communication skills, the ability to drive to client locations, and a valid driver’s license are essential for success in this role.