Executive Desktop Support Specialist

krg technology inc; Cedar Rapids (IA); On-site; USD 50,000 - 65,000; Full time

Job summary

A technology solutions provider in Cedar Rapids is seeking an IT Support Specialist to assist executives with their laptops, desktops, and mobile devices. This role involves performing installation and troubleshooting while adhering to service level agreements. Candidates should have strong problem analysis skills, the ability to communicate effectively with clients, and experience in break-fix support. The position requires swift responses as devices are used by high-profile customers.

Qualifications

• Ability to perform problem analysis and resolution of hardware and software issues.
• Outstanding communication skills when working with clients.
• Experience in break-fix support for a wide range of hardware and software.

Responsibilities

• Perform hardware and software installation and support per Service Level Agreements.
• Contribute to special assignments to increase maturity of the center of excellence.
• Analyze data and prepare reports for management reviews.

Skills

Problem analysis

Communication

Break-fix support

Hardware/software installation

Job description

A technology solutions provider in Cedar Rapids is seeking an IT Support Specialist to assist executives with their laptops, desktops, and mobile devices. This role involves performing installation and troubleshooting while adhering to service level agreements. Candidates should have strong problem analysis skills, the ability to communicate effectively with clients, and experience in break-fix support. The position requires swift responses as devices are used by high-profile customers.