Tech Support/ IT Support - Only Local

Prodware Solutions; Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing and recruiting firm is seeking an IT Support & Hardware Coordination Specialist for a contract position in Des Moines, Iowa. This entry-level role involves coordinating hardware management, supporting IT projects, and delivering outstanding customer service. Candidates should have an associate’s degree and strong communication skills along with a desire to learn new technologies. Experience in IT support is preferred.

Qualifications

• Associate’s degree required, Bachelor’s preferred or equivalent experience.
• Relevant internship or experience in IT support or customer service.
• Must be able to maintain accuracy and confidentiality.

Responsibilities

• Coordinate and lead weekly standup meetings with the project team.
• Responsible for hardware and inventory management.
• Maintain a high level of customer service.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Organizational skills

Detail-oriented

Ability to learn new technology

Education

Associate’s degree

Tools

Windows OS

Microsoft Office

Client proprietary software

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Prodware Solutions

US Recruitment Head at Prodware Solutions LLC

Duration: 12+ Months

IT Support & Hardware Coordination Specialist

Qualifications:

• Associate’s degree required (Bachelor’s preferred or equivalent work experience.)
• Relevant internship or experience in an IT customer service or IT support role or related experience is recommended.
• Self-starter and able to work in a professional manner.
• Excellent written and verbal communication skills.
• Possess strong problem-solving and big picture/conceptual skills.
• Strong planning, organizational, analytical, decision‑making, communication and time‑management skills required.
• Effectively work independently and as a member of a team.
• Detail oriented.
• Must have the desire and ability to learn new technology and continuously grow, including the ability to work with people at all levels and collaborate with both IT and non‑IT partners.
• Must be able to maintain a high degree of accuracy and confidentiality.
• Basic knowledge of insurance and financial services products preferred.

Responsibilities:

• Coordinate and lead weekly standup meetings with project team.
• Responsible for hardware and inventory management, including laptops, iPads, docking stations, display cables, mice, etc.
• Facilitate the shipping/receiving of hardware, including boxing/unboxing equipment and coordination/communication of equipment delivery.
• Communicate and coordinate with office contacts and project team to organize Field Office PC Replacements; including office and travel logistics.
• Organize and maintain calendars for key activities and project milestones.
• Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages.
• Working Conditions: Must be able to move 35 pounds as a physical requirement of the position.

Tools and technologies used:

• Windows OS
• Microsoft Office
• Laptop/Desktop/iPad
• Client proprietary software

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industry

• Staffing and Recruiting

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