IT Infrastructure & Support Pro | CompTIA A+ & Freshservice

Zobility; Harper Woods (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

An IT support firm is looking for an IT Infrastructure & Support Specialist in Harper Woods, Michigan. This role involves providing high-quality end-user support, managing on-site hardware and software, and handling IT inventory. Candidates must have a CompTIA A+ certification and experience with Microsoft 360 and Freshservice. Responsibilities include troubleshooting AutoCAD LT installations and providing Tier 1 support. The position requires physical capability to lift IT equipment up to 50 lbs. The company offers a dynamic work environment.

Qualifications

• CompTIA A+ certification is required.
• Experience with Microsoft 360 and Windows is important.
• Ability to lift/move IT equipment up to 50 lbs.

Responsibilities

• Serve as the on‑site IT point of contact for Harper users.
• Install, configure, and troubleshoot AutoCAD LT.
• Provide Tier 1 remote and on‑site support via TeamViewer and Freshservice.

Skills

Freshservice

High level ticketing experience

Microsoft 360 and Windows experience

CompTIA A+ certification

Ticketing and troubleshooting

Job description

An IT support firm is looking for an IT Infrastructure & Support Specialist in Harper Woods, Michigan. This role involves providing high-quality end-user support, managing on-site hardware and software, and handling IT inventory. Candidates must have a CompTIA A+ certification and experience with Microsoft 360 and Freshservice. Responsibilities include troubleshooting AutoCAD LT installations and providing Tier 1 support. The position requires physical capability to lift IT equipment up to 50 lbs. The company offers a dynamic work environment.