IT Infrastructure & Support Specialist (Manufacturing sector experience)

Zobility; Harper Woods (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

An IT support firm is looking for an IT Infrastructure & Support Specialist in Harper Woods, Michigan. This role involves providing high-quality end-user support, managing on-site hardware and software, and handling IT inventory. Candidates must have a CompTIA A+ certification and experience with Microsoft 360 and Freshservice. Responsibilities include troubleshooting AutoCAD LT installations and providing Tier 1 support. The position requires physical capability to lift IT equipment up to 50 lbs. The company offers a dynamic work environment.

Qualifications

• CompTIA A+ certification is required.
• Experience with Microsoft 360 and Windows is important.
• Ability to lift/move IT equipment up to 50 lbs.

Responsibilities

• Serve as the on‑site IT point of contact for Harper users.
• Install, configure, and troubleshoot AutoCAD LT.
• Provide Tier 1 remote and on‑site support via TeamViewer and Freshservice.

Skills

Freshservice

High level ticketing experience

Microsoft 360 and Windows experience

CompTIA A+ certification

Ticketing and troubleshooting

Job description

IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice)

We are seeking an IT Infrastructure & Support Specialist who can deliver high‑quality end‑user support while managing on‑site hardware, software, and IT inventory.

Key Responsibilities

• Serve as the on‑site IT point of contact for Harper users; manage walk‑up support and scheduled requests.
• Install, configure, and troubleshoot AutoCAD LT, including workstation performance, drivers, and plotting issues.
• Set up and maintain printers/plotters (including CAD printers): jams, drivers, queues, connectivity.
• Provide Tier 1 remote and on‑site support via TeamViewer and Freshservice.
• Support Office 365 (Outlook, Teams, OneDrive, SharePoint) and standard desktop applications.
• Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting.
• Maintain accurate ticket updates and documentation.
• Collaborate with central IT for escalations (networking, server, advanced CAD issues).
• No cabling/wiring work required.

Required Skills & Experience

• Freshservice – Software
• High level ticketing experience
• Microsoft 360 and Windows experience
• CompTIA A+ certification
• Ticketing and troubleshooting
• Ability to lift/move up to 50 lbs. (IT equipment)