IT Tech Support (Jackson, MI) #655342

Dexian; Jackson (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading IT services provider is seeking an IT Support Specialist in Jackson, Michigan to provide hands-on technical support in a steel manufacturing environment. The role involves troubleshooting hardware and software issues and providing excellent customer service. The ideal candidate has over 3 years of experience in desktop support and is comfortable in a manufacturing setting. Full-time employment offered.

Qualifications

• 3+ years’ experience in desktop/help desk support.
• Familiarity with Windows 10 and Office 365.
• Ability to work in a manufacturing environment.

Responsibilities

• Troubleshoot and resolve hardware/software issues.
• Support Windows 10, Office 365, and packaged applications.
• Manage service tickets in ServiceNow.

Skills

Desktop support

Troubleshooting hardware/software issues

Customer service orientation

Communication skills

Education

Associates Degree in Computer Science, IT, or related field

Tools

ServiceNow

Windows 10

Office 365

VMware

Job description

Duration: CTH

About the Role

We’re seeking an IT Support Specialist to provide hands‑on technical support in a steel manufacturing environment. This role is highly visible and customer‑facing—perfect for someone who enjoys problem‑solving, getting out of the chair to fix issues, and working directly with employees on‑site. You’ll be part of a collaborative IT team that values teamwork, adaptability, and continuous learning.

What You’ll Do

• Desktop Support
• Troubleshoot and resolve hardware/software issues for desktops, laptops, printers, phones, and other peripherals.
• Support Windows 10, Office 365, and packaged applications.
• Perform software installations, license tracking, and asset management.
• Manage service tickets in ServiceNow, escalating as needed but maintaining ownership until resolution.
• Customer Service
• Deliver excellent support with patience, professionalism, and clear communication.
• Explain technical issues in simple terms to non‑technical users.
• Provide in‑person support by meeting internal clients directly on the shop floor.
• Technical/Infrastructure
• Provide basic support for local servers and network infrastructure (with Cisco and Active Directory escalations handled by the Infrastructure Team).
• Assist with VMware server environment (20–25 servers); prior VMware knowledge a plus.
• Support occasional mainframe implementations.
• Maintain awareness of the local LAN setup/topology to troubleshoot basic connectivity issues.
• Business Analyst Support
• Serve as the local IT liaison to management, sharing business needs with regional IT.
• Help support IT‑related projects rolled out to the site.

Must‑Haves

• 3+ years’ experience in desktop/help desk support.
• Familiarity with Windows 10, Office 365, and basic troubleshooting.
• Exposure to ServiceNow or similar ticketing systems.
• Strong customer service orientation with excellent communication skills.
• Ability to work in a manufacturing environment (dirty, loud, hot).
• Willingness to adapt to changing schedules and respond to occasional after‑hours emergencies.

Nice‑to‑Haves

• Experience supporting VMware or cloud‑based systems.
• Prior work in industrial or manufacturing settings.
• Associates Degree in Computer Science, IT, or related field.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

Industries

Manufacturing