IT Infrastructure & Operations Analyst

Tata Consultancy Services; Erie (Erie County); On-site; USD 75,000 - 85,000; Full time

Job summary

Tata Consultancy Services is seeking an IT Infrastructure Analyst to provide administrative and operational support under supervision. Responsibilities include managing service requests, asset management, networking, server access, backups, firmware and software updates, and documentation.

The role requires collaboration with CP&M for SOPs and process docs. Salary range is $75,000–$85,000 annually, with typical annual incentives.

Qualifications

• Familiarity with Service Now Requests and intake.
• Familiarity with Infoblox, Asset Management.
• Familiarity with general networking & Systems Administration.
• Login into servers, network devices, and software to perform configuration and updates.
• Create backup configuration files and perform software installations.
• Document processes and configurations; troubleshoot network devices and servers.

Responsibilities

• Analyze, define, and document process workflows.
• Develop future business processes to support new products and services.
• Represent changes to people, systems, and strategy to improve operations.
• Generate reports with recommendations and assist in the business case for changes.
• Submit and track routine move/add/change requests and perform maintenance tasks.

Skills

ServiceNow

Asset Management

Networking

Systems Administration

Backups

Firmware updates

Software updates

Documentation

Troubleshooting

Tier 1 support

Ticket triage

Process improvement

Job description

Tata Consultancy Services is seeking an IT Infrastructure Analyst to provide administrative and operational support under supervision. Responsibilities include managing service requests, asset management, networking, server access, backups, firmware and software updates, and documentation.

The role requires collaboration with CP&M for SOPs and process docs. Salary range is $75,000–$85,000 annually, with typical annual incentives.