24x7 Data Center Operations & Incident Specialist

Tata Consultancy Services Limited; Bloomington (IL); Vor Ort; USD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Discretionary incentive

Comprehensive medical coverage

Family support: parental leaves

Insurance options: home & identity

Training reimbursement

Vacation & holidays

401K plan + performance bonus

Zusammenfassung

Tata Consultancy Services in Bloomington, IL is seeking a Data Center Operations Analyst to monitor 24x7 data center availability across systems, servers, applications, and networks. You will identify failures, upscale issues to the correct teams, and perform environmental monitoring to ensure stability and compliance.

The role requires handling after-hours incidents, updating ServiceNow tickets within SLA, coordinating with infrastructure and facilities teams, maintaining logs, and

Qualifikationen

• 24x7 data center operations monitoring across systems, servers, applications and networks.
• Hands-on experience with incident monitoring, triage, escalation, and follow-up with internal support teams, vendors, and service providers.
• Strong understanding of facilities alarm monitoring, environmental alert handling and escalation procedures.
• Experience managing after-hours operational support, including evenings, nights, weekends, and holiday coverage.
• Proficiency in monitoring and responding to ServiceNow incidents, requests and tickets within defined SLA timelines.

Aufgaben

• Monitor system, server, application, and network availability across the data center environment.
• Identify failures, outages, and performance issues, and promptly upscale them to the appropriate support teams.
• Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
• Respond to operational alerts and incidents during after-hours shifts, including nights, weekends and holidays.
• Monitor, update, and manage ServiceNow tickets within defined SLA requirements.
• Open incident tickets with vendors and service providers, and track them through closure.
• Coordinate with internal infrastructure, network, application and facilities teams during incidents and service disruptions.
• Perform periodic checks and testing of data centre systems, environmental controls and monitoring tools.
• Maintain accurate incident logs, escalation records and operational documentation.
• Ensure timely communication of outages, critical events, and status updates to stakeholders and support teams.

Kenntnisse

Data center monitoring

Incident management

ServiceNow

ITIL processes

Communication skills

Jobbeschreibung

Tata Consultancy Services in Bloomington, IL is seeking a Data Center Operations Analyst to monitor 24x7 data center availability across systems, servers, applications, and networks. You will identify failures, upscale issues to the correct teams, and perform environmental monitoring to ensure stability and compliance.

The role requires handling after-hours incidents, updating ServiceNow tickets within SLA, coordinating with infrastructure and facilities teams, maintaining logs, and