IT Infrastructure Analyst

Tata Consultancy Services; Erie (Erie County); On-site; USD 75,000 - 85,000; Full time

Job summary

Tata Consultancy Services is seeking an IT Infrastructure Analyst to provide administrative and operational support under supervision. Responsibilities include managing service requests, asset management, networking, server access, backups, firmware and software updates, and documentation.

The role requires collaboration with CP&M for SOPs and process docs. Salary range is $75,000–$85,000 annually, with typical annual incentives.

Qualifications

• Familiarity with Service Now Requests and intake.
• Familiarity with Infoblox, Asset Management.
• Familiarity with general networking & Systems Administration.
• Login into servers, network devices, and software to perform configuration and updates.
• Create backup configuration files and perform software installations.
• Document processes and configurations; troubleshoot network devices and servers.

Responsibilities

• Analyze, define, and document process workflows.
• Develop future business processes to support new products and services.
• Represent changes to people, systems, and strategy to improve operations.
• Generate reports with recommendations and assist in the business case for changes.
• Submit and track routine move/add/change requests and perform maintenance tasks.

Skills

ServiceNow

Asset Management

Networking

Systems Administration

Backups

Firmware updates

Software updates

Documentation

Troubleshooting

Tier 1 support

Ticket triage

Process improvement

Job description

Job Description

IT Infrastructure Analyst

Contracted resources will perform administrative and operational support functions under the direction of ATSS administrators and leadership.

Skill Sets Needed

• Familiarity with Service Now Requests and intake
• Familiarity with Infoblox, Asset Management
• Familiarity with general networking & Systems Administration
• Login into servers, network devices, and software to perform
• Configuration
• Backups
• Firmware updates
• Software updates
• Create backup configuration files
• Software installation
• Documentation
• Configure & Troubleshoot Network
• Devices
• Servers
• Client Application
• Application specific workstations
• Point of contact for dedicated systems, servers, applications, and software.
• Collaborate with CP&M departments with creating SOPs & Process Documents

Asset Management

• Configure and prepare assets for deployment
• Support asset procurement, receiving, and inventory processes
• Maintain asset lifecycle documentation
• Assist with asset decommissioning and disposal activities

Administrative Operations

• Submit and track move, add, and change requests
• Perform recurring maintenance activities
• Execute documentation audits and remediation efforts
• Maintain operational records and task tracking

Support Services

• Provide administrative "hands-and-feet" support
• Deliver departmental Tier 1 application support
• Perform Tier 1 ticket triage and fulfillment
• Escalate issues to appropriate technical resources as needed

Operational Excellence

• Support preventative maintenance initiatives
• Assist with compliance-related activities
• Contribute to documentation and process improvement efforts &
• Support knowledge management and cross-training initiatives

Under close supervision, is responsible for the review, analysis and optimization of related aspects of current and future processes.

Contributes to continuous improvement efforts by assisting in evaluation, development, and support for the implementation of recommended process and system changes.

Duties and Responsibilities

Analyzes, defines and documents process workflows through user interviews, facilitated workshops and subject matter expert engagement.

Participates in the development of future business processes needed to support new products and/or services. Documents future processes to determine how to proactively improve current business for the development of future procedures and models.

Examines processes holistically to understand the impact of changes to people, strategy, systems and general business operations.

Generates and compiles reports, complete with recommended improvements to business processes and operational procedures. Assists in building the business case for a process or system change and provides input into the change management and implementation.

Salary Range- 75,000-$85,000 a year