Infrastructure Delivery Lead - End-to-End IT Ops

Tata Consultancy Services Limited; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage - Med/D

Dental & Vision

Disability Insurance

Commuter Benefits & Training Reimburse

401K Plan

Performance Bonus

College Fund

Student Loan Refinancing

Job summary

Tata Consultancy Services Limited is seeking a Delivery Manager to oversee end-to-end infrastructure services from Long Island City, NY. You will ensure SLAs, OLAs and KPIs are met while monitoring performance, availability and capacity across data centers, servers, network, storage and related tech.

You will drive continuous improvement, conduct regular service reviews, and manage incident response, RCA and preventive actions to minimize disruptions during releases and upgrades.

Qualifications

• Must possess extensive experience in managing infrastructure operations.
• Strong ability to manage vendors, OEMs and service providers.
• Proven track record delivering projects and transitions on schedule.
• Expertise in root cause analysis and corrective actions.
• Skilled in handling technical escalations with stakeholders.
• Experience in business continuity and disaster recovery planning.
• Effective stakeholder management and communication across teams.
• Solid project management discipline with governance and reporting.

Responsibilities

• Own end-to-end delivery of infrastructure services.
• Ensure services meet agreed SLAs, OLAs, and KPIs.
• Monitor service performance, availability, and capacity.
• Drive continuous improvement initiatives to enhance service quality.
• Conduct regular service reviews with stakeholders and customers.
• Ensure timely incident response and escalation management.
• Drive Root Cause Analysis (RCA) and corrective actions.
• Identify recurring issues and implement preventive measures.
• Minimize service disruptions during releases and upgrades.
• Assess risks associated with infrastructure modifications.
• Manage daily operations across Data Centers, Servers, Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Skills

Infrastructure Operations Management

Vendor and OEM Management

Project Delivery & Transition Mgmt

Root Cause Analysis (RCA)

Technical Escalation Mgmt

Business Continuity & Disaster Recov.

Stakeholder Management

Project Management

Job description

Tata Consultancy Services Limited is seeking a Delivery Manager to oversee end-to-end infrastructure services from Long Island City, NY. You will ensure SLAs, OLAs and KPIs are met while monitoring performance, availability and capacity across data centers, servers, network, storage and related tech.

You will drive continuous improvement, conduct regular service reviews, and manage incident response, RCA and preventive actions to minimize disruptions during releases and upgrades.