IT Infrastructure Engineer - Onsite & Remote Support

Intelligent Technical Solutions; Dallas (TX); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off

Maternity/Paternity Leave

US Holidays

Retirement Plan

Training & Certification

Wellness Program

Vehicle for visits

Job summary

Intelligent Technical Solutions is seeking a System Administrator to join our growing IT team. You will provide both onsite and remote support, handling OS, server, and network issues while maintaining high service standards.

The role emphasizes strong customer service, problem-solving, and collaboration with MSPs and clients across environments. A valid driver’s license and vehicle access are required for client visits, and on-call coverage may be needed.

Qualifications

• Willing to work full-time on-site.
• Experience troubleshooting Windows and Mac OS.
• Experience with Server 2016 through 2025.
• Experience with VMware and Hyper-V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Skills

Windows troubleshooting

Mac OS troubleshooting

Active Directory

Office & Adobe

Endpoint cybersecurity

Mobile devices

MSP experience

Education

Tools

VMware

Hyper-V

MS 365

Azure

Backup software

Job description

Intelligent Technical Solutions is seeking a System Administrator to join our growing IT team. You will provide both onsite and remote support, handling OS, server, and network issues while maintaining high service standards.

The role emphasizes strong customer service, problem-solving, and collaboration with MSPs and clients across environments. A valid driver’s license and vehicle access are required for client visits, and on-call coverage may be needed.