IT Help Desk II — Tech Support & Troubleshooting Pro

Autonomous Solutions, Inc; Longmont (CO); On-site; USD 52,000 - 72,000; Full time

Job summary

Autonomous Solutions, Inc. (ASI) is seeking an IT Help Desk II to provide frontline support for computer, application, system, device, access, and hardware issues across the company. You will identify, research, and resolve problems of varying complexity, and respond to phone, email, and online requests for technical support.

You will document, track, and monitor incidents using applicable systems, and coordinate with other teams or departments to resolve user problems.

Qualifications

• Classes, Associates degree, or technical certification in IT or related field.
• 4-6 years of general work experience.
• Good understanding of computer systems, mobile devices, and other tech products.
• Solid understanding of how to research troubleshooting technical issues.
• Ability to diagnose and resolve basic technical issues
• Good communication skills, written and verbal.
• Customer-oriented and cool-tempered

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests.
• Perform remote troubleshooting through diagnostic techniques.
• Researches and resolves routine technical problems.
• Walk employees through the problem-solving process.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Follow up and update employees on the status of solutions.

Skills

IT support

Customer service

Troubleshooting

Communication

Education

Associate degree or IT certification

Job description

Autonomous Solutions, Inc. (ASI) is seeking an IT Help Desk II to provide frontline support for computer, application, system, device, access, and hardware issues across the company. You will identify, research, and resolve problems of varying complexity, and respond to phone, email, and online requests for technical support.

You will document, track, and monitor incidents using applicable systems, and coordinate with other teams or departments to resolve user problems.