IT Helpdesk Technician (Hawaii)

Sunbelt Rentals; United States; Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance (short/long-term)

Life and travel insurance

Tuition reimbursement

Job summary

Sunbelt Rentals is seeking a Technology Support Technician in the United States to provide direct IT support across multiple platforms including Wynne Rental-man, AS/400, and Microsoft Office. The role includes Tier II responsibilities and cross-training within CMIS.

Ideal candidates will have 2+ years in a similar role, knowledge of AS/400 systems, strong PC hardware/software skills, and excellent communication abilities. Base pay ranges with benefits are offered for full-time employment.

Qualifications

• 2+ years in a similar IT helpdesk role.
• Degree in computer science or related field preferred.
• Knowledge of AS/400 systems.
• Strong PC hardware and software knowledge.
• Excellent verbal and written communication skills.

Responsibilities

• Provide direct technical support to end users via phone, email, walk-up and web.
• Serve as Tier II support and assist Level I technicians.
• Document, track and monitor problems for timely resolution.
• Collaborate with other departments to ensure cross-training and communication.

Skills

2+ years experience

Excellent communication

AS/400 knowledge

PC hardware/software

Education

Degree in computer science or related field

Tools

AS/400 systems

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Technology Support Technician

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a IT Helpdesk Technician. As an IT Helpdesk Technician, you will provide direct technical support to end users via phone, email, walk-up and web on all IT based systems, including but not limited to :Wynne Rental-man, AS/400 system, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems. Also serves as Tier II support and provide assistance to level I helpdesk technicians.

DUTIES & RESPONSIBILITIES

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
• Takes on added responsibilities to manage and administer customer support systems and departmental systems.
• Works with other department team members to insure good cross communication and cross training.
• Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

• 2+ years demonstrated effectiveness in a similar role
• Degree in computer science or related field (preferred, but not required)
• Knowledge of AS/400 systems
• Excellent knowledge of PC based hardware and software systems
• Excellent verbal and written communication skills

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $21.38 - 29.39

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• - Health, Dental and Vision plans
• - 401(k) Match
• - Volunteer time off
• - Short-term and long-term disability
• - Accident, Life and Travel insurance, as well as flexible spending
• - Tuition Reimbursement Options
• - Employee Assistance Program (EAP)
• - Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• - 12-25 vacation days depending on years of service
• - 5 sick days
• - 6 holidays
• - 2 half day holidays
• - 2 floating holidays
• - 1 inclusion day
• - 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.