IT Helpdesk Technician (Hawaii)

Sunbelt Rentals, Inc.; East Honolulu (HI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

Short-term and long-term disability

Accident, Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Vacation and holidays

Inclusion day

Job summary

Sunbelt Rentals, Inc. is seeking an IT Helpdesk Technician to deliver direct technical support to end users via phone, email, walk-up and web on all IT systems, including Wynne Rental-man, AS/400, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems.

The role also serves as Tier II support and provides assistance to Level I helpdesk technicians, with responsibilities to document, track and resolve issues and to

Qualifications

• Degree in computer science or related field (preferred).
• Excellent knowledge of PC based hardware and software systems.
• Experience in IT helpdesk or Tier II support is a plus.

Responsibilities

• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department.
• Takes on added responsibilities to manage and administer customer support systems and departmental systems.
• Works with other department team members to insure good cross communication and cross training.

Skills

PC hardware

Software support

Technical troubleshooting

Education

Degree in computer science or related field

Tools

AS/400 system

Microsoft Office

PC Network systems

Job description

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth.

Technology Support Technician

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a IT Helpdesk Technician. As an IT Helpdesk Technician, you will provide direct technical support to end users via phone, email, walk-up and web on all IT based systems, including but not limited to :Wynne Rental-man, AS/400 system, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems. Also serves as Tier II support and provide assistance to level I helpdesk technicians.

Provides support to end users on a variety of issues. Responds to telephone calls, email and personnel requests for technical support.

• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
• Takes on added responsibilities to manage and administer customer support systems and departmental systems.
• Works with other department team members to insure good cross communication and cross training.
• Degree in computer science or related field (preferred, but not required)
• Excellent knowledge of PC based hardware and software systems

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $21.38 - 29.39 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. Health, Dental and Vision plans

• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day

Sunbelt Rentals supports service members. Veterans encouraged to apply.