IT Helpdesk Technician (Hawaii)

Sunbelt Rentals, Inc.; Houston (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision plans

401(k) match

Disability insurance

Tuition reimbursement options

EAP

Job summary

Sunbelt Rentals, Inc. is seeking an IT Helpdesk Technician to provide direct technical support to end users via phone, email, walk-up and web on IT systems including AS/400, Email, PC networks and Microsoft Office.

In this Tier II role you will troubleshoot issues, document actions, and assist fellow technicians while collaborating with cross-functional teams. Strong communication and proactive problem-solving are essential in a fast-paced, service-oriented environment.

Qualifications

• 2+ years demonstrated effectiveness in a similar role.
• Degree in computer science or related field (preferred, but not required).
• Knowledge of AS/400 systems.
• Excellent verbal and written communication skills.

Responsibilities

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Works with other department team members to insure good cross communication and cross training.

Skills

Customer support

Troubleshooting

Communication skills

Education

Degree in Computer Science or related field

Tools

AS/400 systems

PC hardware

PC software (Office)

Job description

Job Description Summary

Technology Support Technician

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals - the fastest growing rental business in North America - is seeking a IT Helpdesk Technician. As an IT Helpdesk Technician, you will provide direct technical support to end users via phone, email, walk-up and web on all IT based systems, including but not limited to: Wynne Rental-man, AS/400 system, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems. Also serves as Tier II support and provide assistance to level I helpdesk technicians.

Duties & Responsibilities

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Provide as 2nd level (Tier II) support to other helpdesk technicians.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
• Takes on added responsibilities to manage and administer customer support systems and departmental systems.
• Works with other department team members to insure good cross communication and cross training.
• Perform other duties assigned as assigned by the manager.

Qualifications

• 2+ years demonstrated effectiveness in a similar role
• Degree in computer science or related field (preferred, but not required)
• Knowledge of AS/400 systems
• Excellent knowledge of PC based hardware and software systems
• Excellent verbal and written communication skills

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $21.38 - 29.39. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date.

Paid Time Off

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.