IT Helpdesk Technician - Onsite Support Specialist

ADP, Inc.; Fairfax (VA); On-site; USD 50,000 - 60,000; Full time

Job summary

FVCbank in Fairfax, VA is seeking an IT Helpdesk Technician to support multiple applications and troubleshoot incidents. This in-office role requires on-site attendance at our Fairfax office.

The ideal candidate has a high school diploma and 0–1 year of help desk experience, with knowledge of Microsoft OS and O365, Active Directory, Citrix, and related technologies. Overnight/overtime shifts may apply.

Qualifications

• High School Diploma required.
• 0–1 year of help desk experience or similar.
• Experience with Microsoft OS administration and O365.
• Understanding of Active Directory, Citrix, virtual environments, Print Management.

Responsibilities

• Assist in the support of multiple applications and troubleshoot incidents.
• Follow up with users on requests and tickets.
• Work with users, technical support, and third-party vendors.
• Create, maintain, and delete user accounts for network and third-party apps.
• Travel to FVCbank locations for onsite support.
• Participate in after-hours support rotation.

Skills

Strong communication

Multi-tasking

Organizational skills

Reliable transportation

In-person attendance

Education

High School Diploma

College degree in IT/CS or related certifications

Tools

Microsoft OS administration

Microsoft 365 administration

Active Directory

Citrix

Virtual environments

Print Management

Job description

FVCbank in Fairfax, VA is seeking an IT Helpdesk Technician to support multiple applications and troubleshoot incidents. This in-office role requires on-site attendance at our Fairfax office.

The ideal candidate has a high school diploma and 0–1 year of help desk experience, with knowledge of Microsoft OS and O365, Active Directory, Citrix, and related technologies. Overnight/overtime shifts may apply.