IT Help Desk Technician - On-site & Remote Support

Vinfen; Cambridge (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

Vinfen in Massachusetts seeks an IT Help Desk Technician to provide direct end-user support for deployments, software installs, and troubleshooting. The role covers a Citrix desktop environment, VPN access, and on-site visits across Vinfen sites.

You will manage MS Exchange and Active Directory accounts, maintain asset inventory, and support mobile devices while assisting telehealth/remote service delivery.

Qualifications

• Excellent customer service skills.
• Ability to train end users with varying technical knowledge.
• Ability to prioritize multiple tasks.
• Experience working in a team environment.
• Verbal and written English skills are necessary.
• Knowledge of Windows 7, XP Embedded and Windows Embedded Standard 7, MS Office 2007/2010.
• Working knowledge of Citrix, Active Directory, MS Exchange and Symantec A/V.
• Understanding of TCP/IP, LAN, Wireless, and other network configurations.
• Self-motivated, punctual, and organized.
• Documentation skills are important.

Responsibilities

• Install, configure, test, maintain, and troubleshoot computer hardware and software.
• Remote desktop support via phone, VPN, LogMeIn, Citrix.
• Create and maintain user e-mail accounts in MS Exchange.
• Maintain user accounts in MS Active Directory.
• Accurately maintain asset inventory.
• Configure and support company issued smartphones.
• Provide guidance and support to end users with IT issues.
• Support telehealth and remote service delivery and ensure connectivity with remote providers.
• Support remote working arrangements for staff as needed.
• Resolve and document Helpdesk tickets.
• Maintain scanners/printers, switches, routers, and wireless access points.
• Support PBX and IP phone systems, adding users and extensions.

Skills

Customer service

End-user training

Prioritization

Team environment

Verbal and written English

Windows 7 / XP Embedded / Windows Emb.

Citrix

Active Directory

MS Exchange

Symantec antivirus

TCP/IP / LAN / Wireless

Documentation

Education

High school diploma or GED

Associate's degree in CS or related field

Tools

Citrix

Active Directory

MS Exchange

Symantec A/V

Job description

Vinfen in Massachusetts seeks an IT Help Desk Technician to provide direct end-user support for deployments, software installs, and troubleshooting. The role covers a Citrix desktop environment, VPN access, and on-site visits across Vinfen sites.

You will manage MS Exchange and Active Directory accounts, maintain asset inventory, and support mobile devices while assisting telehealth/remote service delivery.