Hybrid Help Desk Technician: Windows & Office 365 Expert

Bankers Financial Corporation; Saint Petersburg (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Bankers Financial Corporation is seeking a Help Desk Support Technician to ensure seamless operation of end-user hardware and software across HQ and remote sites. The role emphasizes delivering timely, user-focused technical support, incident resolution, and collaboration on IT projects.

Hybrid schedule with some in-office and remote Fridays. Ideal candidates bring experience in Service Desk operations, Windows 11, Office 365, and basic security practices, with a customer-focused mindset and

Qualifications

• 0-2 years of industry experience in Service Desk Operations.
• High School or equivalent.
• Microsoft certification in the related field of work.
• Basic knowledge of incident ticketing systems.

Responsibilities

• Proficient in diagnosing and resolving end-user desktop hardware and software issues.
• Coordinate and communicate status to users and managers.
• Document resolutions and maintain a knowledge base for common issues.
• Assist with updating asset management and inventory systems.
• Support both large and small-scale projects and tasks.

Skills

Windows 11

Office 365

Email cloud environments

Laptop troubleshooting

Apple devices

Security best practices

Networking basics

Incident ticketing systems

Documentation

Asset management

Education

High School diploma or equivalent

Microsoft certifications

College degree (preferred)

Tools

IT ticketing software

Job description

Bankers Financial Corporation is seeking a Help Desk Support Technician to ensure seamless operation of end-user hardware and software across HQ and remote sites. The role emphasizes delivering timely, user-focused technical support, incident resolution, and collaboration on IT projects.

Hybrid schedule with some in-office and remote Fridays. Ideal candidates bring experience in Service Desk operations, Windows 11, Office 365, and basic security practices, with a customer-focused mindset and