Public Service IT Support Technician

Fairfax County Government; Virginia (MN); On-site; USD 43,000 - 65,000; Full time

Job summary

Fairfax County Government, within the Neighborhood and Community Services Technology Services unit, seeks motivated individuals to provide PC and telecommunications support, install/configure hardware and software, and document systems. The role includes help desk duties, training users, and maintaining inventories in a fast-paced environment.

The position requires knowledge across PC hardware/software, remote desktop tools, imaging systems, and MS Office, with background checks and a driver’s

Qualifications

• Any combination education, experience, and training equivalent to graduation from high school; plus either one year of specialized experience or two years ofgeneral experience in the installation and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate’s degree in computer science or related field.
• Valid driver's license
• The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, and a driving record check to the satisfaction of the employer.
• Experience with supporting computers in a Public Access environment.
• Experience using remote desktop support tools to resolve computer issues.
• Experience with computer imaging systems to configure computers on the enterprise networks.
• Experience performing end-user desktop support in a multi-site environment.
• Experience documenting work and processing help desk tickets.
• Experience supporting end users in a Microsoft Windows environment, including support of MS Office applications, troubleshooting, and resolving a variety of desktop, server, and remote access problems.
• Experience using analytical skills and automated utilities to perform diagnosis and problem resolution.
• Excellent written and oral communication skills with the ability to write technical documentation.
• Ability to manage multiple priorities, tasks, and completing deadlines under pressure.
• Ability to operate in a team environment with shared responsibilities.

Responsibilities

• Troubleshoots problems related to PCs and system hardware and software and reports findings to help desk and coordinates problem resolution with vendors as needed.
• Monitors network components for inventory purposes.
• Assists in installing, configuring, upgrading, moving, and administering PC, network/telecommunications systems and components.
• Loads and test computer software.
• Creates/updates icons.
• Relocates dumb terminals, printers, and reconnecting cables.
• Performs password and other security support on all network systems.
• Provides help desk and inventory control support.
• Collects data on system events and performance for reports and analysis.

Skills

PC troubleshooting

Network monitoring

Hardware setup

Software installation

Documentation

Help desk

Inventory control

Data reporting

Communication

User training

Teamwork

Education

Associate’s degree in computer science or related field

High school diploma

Valid driver’s license

Tools

Remote desktop tools

Microsoft Office

Imaging systems

Diagnostic utilities

Job description

Fairfax County Government, within the Neighborhood and Community Services Technology Services unit, seeks motivated individuals to provide PC and telecommunications support, install/configure hardware and software, and document systems. The role includes help desk duties, training users, and maintaining inventories in a fast-paced environment.

The position requires knowledge across PC hardware/software, remote desktop tools, imaging systems, and MS Office, with background checks and a driver’s