On‑Site Helpdesk Specialist — DC Tech Support

Tripoint Solutions LLC; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits witha

401(k) Retirement Plan

Paid time off

11 paid holidays

Professional Development Reimbursement

Monthly transportation, parking, and?

Job summary

Tripoint Solutions LLC in Washington, DC is seeking a motivated Helpdesk Support Specialist to provide Level 1 and 2 technical support in a fast‑paced enterprise environment. This on‑site role supports end users through government‑furnished ticketing systems and IT projects.

The ideal candidate is customer‑focused with strong troubleshooting, collaboration with Tier I teams, and the ability to work rotating weekends. Citizenship and background screening eligibility are required.

Qualifications

• 1–3 years of helpdesk or service desk experience in enterprise/government environment.
• Certifications: CompTIA A+, Network+, Security+ or equivalent.
• Experience with ticketing systems and incident lifecycle management.
• Hands-on with desktop/laptop hardware, printers, mobile devices, VOIP phones.
• Active Directory user and computer management.
• Familiarity with LAN/WAN basics and troubleshooting.
• Strong customer service, communication, and documentation skills.
• Ability to work on-site and support rotating weekends.
• Eligibility for government background screening.

Responsibilities

• Respond to and resolve escalated technical support requests for hardware, software, and network issues.
• Perform in-depth troubleshooting to identify root causes.
• Collaborate with Tier I and other IT teams for issue resolution.
• Maintain records of support activities in the ticketing system.
• Assist in deployment, configuration, and maintenance of IT equipment and software.
• Provide guidance and training to Tier I technicians.
• Develop and implement helpdesk policies and best practices.
• Escalate unresolved issues to higher-level support and vendors with timely follow-up.

Skills

Helpdesk experience

CompTIA A+

CompTIA Network+

CompTIA Security+

Ticketing systems

Hardware support

Active Directory

LAN/WAN basics

Customer service

Troubleshooting

On-site work

Remote support tools

Tools

Remote support tools

Job description

Tripoint Solutions LLC in Washington, DC is seeking a motivated Helpdesk Support Specialist to provide Level 1 and 2 technical support in a fast‑paced enterprise environment. This on‑site role supports end users through government‑furnished ticketing systems and IT projects.

The ideal candidate is customer‑focused with strong troubleshooting, collaboration with Tier I teams, and the ability to work rotating weekends. Citizenship and background screening eligibility are required.