Onsite IT Support Technician – Help Desk & Hardware

PMCS Group, Inc.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

PMCS Group, Inc. is seeking an IT Support Technician based in Los Angeles, CA. The position involves troubleshooting system and hardware issues, managing onboarding processes for staff, and providing helpdesk support across various IT functions.

The ideal candidate is proficient in PC hardware troubleshooting, has experience with network infrastructure, and is familiar with Microsoft Office 365. A Bachelor’s degree in computer science or related field is preferred or equivalent experience is acceptable.

Qualifications

• Experience in troubleshooting PC hardware including motherboards and power supplies.
• Proficiency in network infrastructure troubleshooting for LAN/WAN issues.
• Familiarity with installing and configuring Windows 10/11.

Responsibilities

• Troubleshoot and resolve hardware related incidents.
• Provide helpdesk support across all IT functions.
• Manage staff onboarding and offboarding processes.

Skills

PC Hardware Troubleshooting

Network Infrastructure Troubleshooting

Installation and Configuration of Windows OS

Microsoft Office 365 Suite

Effective communication skills

Education

Bachelor's degree in computer science or related field

Tools

Freshdesk

IT Service‑Now

Job description

PMCS Group, Inc. is seeking an IT Support Technician based in Los Angeles, CA. The position involves troubleshooting system and hardware issues, managing onboarding processes for staff, and providing helpdesk support across various IT functions.

The ideal candidate is proficient in PC hardware troubleshooting, has experience with network infrastructure, and is familiar with Microsoft Office 365. A Bachelor’s degree in computer science or related field is preferred or equivalent experience is acceptable.