Airport IT Support Technician I

The Greenridge Group; Los Angeles (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Paid Time Off

Sick Leave

Holidays

401(k)

Education Support

Referral Bonus

Extra Paid Leave

Laptop Provided

Cell Phone Stipend

Job summary

The Greenridge Group in Los Angeles seeks an IT Technical Support I to help keep airport IT services running smoothly. You will provide hands-on help desk support, troubleshoot hardware and software, and assist with onboarding and access requests.

Work with a collaborative team to resolve network, VPN, LAN/WAN issues and to maintain Microsoft 365 apps. Excellent communication and the ability to travel between airport locations are required.

Qualifications

• Bachelor's degree in Computer Science or related field preferred, or 5+ years of equivalent professional experience.
• Relevant IT certifications are a plus.
• Strong communication and customer service skills.
• Ability to explain technical issues clearly to non-technical users.
• Ability to lift at least 40 lbs and travel between airport locations.
• Flexible to work different shifts when needed.

Responsibilities

• Provide day-to-day IT help desk support and respond to technical support requests.
• Troubleshoot computer hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows 10/11 computers and applications.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.
• Track and manage IT service requests using Freshdesk, ServiceNow, or similar ticketing systems.
• Assist with employee onboarding and offboarding, including computer setup and access requests.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and other network connectivity issues.
• Set up and relocate IT equipment at various airport locations.
• Document technical issues, communicate updates, and escalate complex problems when necessary.
• Provide basic IT training and technical assistance to employees.

Skills

Help desk support

Windows 10/11

Microsoft 365

Network troubleshooting

Ticketing systems (Freshdesk/ServiceN

Education

Bachelor's degree in CS or related field / 5+ years experience

Tools

Freshdesk

ServiceNow

Job description

The Greenridge Group in Los Angeles seeks an IT Technical Support I to help keep airport IT services running smoothly. You will provide hands-on help desk support, troubleshoot hardware and software, and assist with onboarding and access requests.

Work with a collaborative team to resolve network, VPN, LAN/WAN issues and to maintain Microsoft 365 apps. Excellent communication and the ability to travel between airport locations are required.