IT Helpdesk Technician I — Jumpstart Tech Support

ADP; Elk River (MN); On-site; USD 32,000 - 55,000; Full time

Job summary

Full Time Professional Service Bureau Inc. in Elk River, MN is seeking an IS Helpdesk - Level 1 to provide frontline technical support to end users, diagnosing and resolving hardware, software, and network issues.

You will document incidents, respond to requests via phone, email, web, and in person, and assist with device imaging and inventory management. The role emphasizes strong customer service, problem solving, and clear written communication.

Qualifications

• Associate's degree or equivalent.
• Ability to read, analyze, and interpret general business information.
• Experience or exposure to IT helpdesk environments preferred.

Responsibilities

• Provide first-line analysis and response to incidents and service requests.
• Log and track requests in the help desk system; document actions taken.
• Assist with hardware deployments, imaging, and device maintenance.
• Participate in on-call rotation and maintain end-user satisfaction.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Written Communication

Dependability

Analytical

Continuous Learning

Cooperation

Quality

Education

Associate degree

Tools

Windows OS

Active Directory

PowerShell

VMware

Job description

Full Time Professional Service Bureau Inc. in Elk River, MN is seeking an IS Helpdesk - Level 1 to provide frontline technical support to end users, diagnosing and resolving hardware, software, and network issues.

You will document incidents, respond to requests via phone, email, web, and in person, and assist with device imaging and inventory management. The role emphasizes strong customer service, problem solving, and clear written communication.