Entry-Level IT Helpdesk Technician

Professional Service Bureau Inc.; Elk River (MN); On-site; USD 21,000 - 36,000; Full time

Job summary

Professional Service Bureau Inc. in Elk River, MN is seeking an IS Helpdesk - Level 1 to provide frontline technical support for end users, diagnosing and resolving hardware, software, and network issues.

You will serve as the first point of contact via phone, email, web-based systems, or in person, document activities, and escalate complex problems when needed. The role includes installing and configuring end-user devices, software imaging, asset inventory, and contributing to documentation and

Responsibilities

• Provide frontline technical support to end users for hardware, software, network, and technology issues.
• Serve as the primary contact for IT service requests via phone, email, web-based systems, and in-person support.
• Document and track support activities, escalate complex issues, and ensure timely resolution to minimize business disruption.
• Install, configure, maintain, and support end-user devices and peripherals; assist with hardware deployments, imaging, and inventory management.
• Contribute to system documentation, user training, reporting, and continuous improvement with technical staff and developers.

Job description

Professional Service Bureau Inc. in Elk River, MN is seeking an IS Helpdesk - Level 1 to provide frontline technical support for end users, diagnosing and resolving hardware, software, and network issues.

You will serve as the first point of contact via phone, email, web-based systems, or in person, document activities, and escalate complex problems when needed. The role includes installing and configuring end-user devices, software imaging, asset inventory, and contributing to documentation and