Service Desk Specialist I — Jumpstart Your IT Career

HR Green, Inc.; McHenry (IL); On-site; USD 55,000 - 82,000; Full time

Job summary

HR Green, Inc. is seeking a Service Desk Administrator I to be the first line of IT support across multiple regional offices. You’ll troubleshoot Windows 11, Microsoft 365, Citrix environments, and hardware, while imaging devices with SCCM for new hires and replacements.

You will manage onboarding/offboarding, password resets, MFA, and AD/Entra ID permissions, with remote and on-site support for printers and conference room tech. Strong communication and reliability are essential.

Qualifications

• 1–5 years in a help desk or IT support role.
• Working knowledge of Windows 11 and Microsoft 365 applications.
• Familiarity with Citrix or other VDI environments is a plus.
• Experience with SCCM for device imaging and deployment.
• Basic knowledge of Active Directory and user/group management.
• Strong written and verbal communication skills.
• CompTIA A+ or similar certification is a plus, but not required.
• Valid driver’s license and reliable transportation; some regional travel is part of the role.

Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, and remote tools.
• Troubleshoot and resolve issues across Windows 11, Microsoft 365, and general hardware.
• Support end users in Citrix virtual desktop environments and peripheral issues.
• Image, configure, and deploy laptops using SCCM for new hires and replacements.
• Own onboarding and offboarding: accounts, hardware setup, and equipment recovery.
• Handle password resets, MFA setup, and permission updates in AD/Entra ID.
• Provide remote and on-site support for printers, plotters, and conference room tech.
• Help remote employees troubleshoot home office setups and Citrix connectivity.
• Keep IT asset inventory accurate and document support activity; escalate when needed.
• Participate in an on-call rotation to support after-hours needs.

Skills

Problem-solving

Clear communication

Ownership

Willingness to learn

Education

CompTIA A+ certification (or similar)

Tools

Windows 11

Microsoft 365

Citrix/VDI

SCCM

Active Directory

Entra ID (Azure AD)

Job description

HR Green, Inc. is seeking a Service Desk Administrator I to be the first line of IT support across multiple regional offices. You’ll troubleshoot Windows 11, Microsoft 365, Citrix environments, and hardware, while imaging devices with SCCM for new hires and replacements.

You will manage onboarding/offboarding, password resets, MFA, and AD/Entra ID permissions, with remote and on-site support for printers and conference room tech. Strong communication and reliability are essential.