IT Help Desk Technician I: Jumpstart Your Tech Career

Alta Equipment Company; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training

Outstanding benefits package (Medical,

401(k) with match

Competitive wages

Company laptop

Paid time off

10 paid holidays

Job summary

The IT Help Desk Technician I at Alta Equipment Group is the first point of contact for employee technology support. You will assist with hardware, software, and mobile devices, delivering excellent customer service and resolving common issues.

You will document requests, escalate when needed, and support IT operations across the organization. The role requires teamwork, adaptability, and a proactive, customer-focused mindset in a dynamic environment.

Qualifications

• Associate degree in Computer Science, Information Technology, or equivalent experience.
• 1+ year of IT Help Desk or technical support experience.
• CompTIA A+ certification or ability to obtain within six months.
• Strong communication and customer service skills.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Deliver exceptional customer service by interacting with employees in a professional, courteous, and responsive manner.
• Provide frontline technical support and document incidents in the ticketing system.
• Handle common requests such as password resets and access requests.
• Triage incoming tickets and route to appropriate IT teams.
• Provide remote support to field technicians and prioritize issues.

Skills

Customer service

Strong communication

Problem-solving

Independent work

Time management

Education

Associate degree in Computer Science or Information Technology

Tools

Microsoft Intune

Entra ID/Azure AD

Microsoft 365 administration

Ticketing system

Windows OS

Job description

The IT Help Desk Technician I at Alta Equipment Group is the first point of contact for employee technology support. You will assist with hardware, software, and mobile devices, delivering excellent customer service and resolving common issues.

You will document requests, escalate when needed, and support IT operations across the organization. The role requires teamwork, adaptability, and a proactive, customer-focused mindset in a dynamic environment.