IS Helpdesk - Level l

Professional Service Bureau Inc.; Elk River (MN); On-site; USD 21,000 - 36,000; Full time

Job summary

Professional Service Bureau Inc. in Elk River, MN is seeking an IS Helpdesk - Level 1 to provide frontline technical support for end users, diagnosing and resolving hardware, software, and network issues.

You will serve as the first point of contact via phone, email, web-based systems, or in person, document activities, and escalate complex problems when needed. The role includes installing and configuring end-user devices, software imaging, asset inventory, and contributing to documentation and

Responsibilities

• Provide frontline technical support to end users for hardware, software, network, and technology issues.
• Serve as the primary contact for IT service requests via phone, email, web-based systems, and in-person support.
• Document and track support activities, escalate complex issues, and ensure timely resolution to minimize business disruption.
• Install, configure, maintain, and support end-user devices and peripherals; assist with hardware deployments, imaging, and inventory management.
• Contribute to system documentation, user training, reporting, and continuous improvement with technical staff and developers.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Service Bureau Inc., Elk River, MN, US

7 days ago Requisition ID: 1143

Salary Range: $15.38 To $26.44 Hourly

Job Title:IS Helpdesk - Level 1

Location:Elk River, MN Location

Department:IS

FLSA Status:Non-Exempt

Summary

The IT Help Desk provides frontline technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and technology-related issues. This role serves as the primary point of contact for IT service requests, responding to incidents through phone, email, web-based systems, and in-person support. The technician is responsible for documenting and tracking support activities, escalating complex issues when appropriate, and ensuring timely resolution of user concerns to minimize business disruption.In addition, the IT Help Desk installs, configures, maintains, and supports end-user devices and peripheral equipment; assists with hardware deployments, user administration, imaging, and inventory management; and participates in testing and evaluating hardware and software solutions. The position also contributes to system documentation, user training, reporting, and continuous improvement efforts while collaborating with technical staff and developers to support organizational technology needs. Successful candidates demonstrate strong customer service, problem-solving, and communication skills and participate in ongoing professional development and required training programs.

Job Title:IS Helpdesk - Level 1

Location: