IT Helpdesk Technician - Hybrid, Fast-Paced Support

TEKsystems; Lansing (MI); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical benefits from day one

Hybrid work environment

Career growth opportunities

Job summary

TEKsystems seeks qualified candidates to support a client’s IT Helpdesk in Lansing, MI. These roles are high-paced and require handling a high volume of calls with an eye toward growing skills within IT support.

The position features hybrid work with onsite training in the first week and some Fridays, and offers opportunities for career advancement within IT. Strong communication and documentation skills are essential.

Qualifications

• 12 years of IT support experience preferred.
• Experience handling high-volume helpdesk calls.
• Strong verbal and written communication.

Responsibilities

• First point of contact for end users reporting hardware or software issues in a fast-paced environment.
• Document activities related to service requests, incidents, and change orders with clarity and timeliness.
• Provide excellent customer service with patience, empathy, and effective follow-through.

Skills

IT support

Customer service

Job description

TEKsystems seeks qualified candidates to support a client’s IT Helpdesk in Lansing, MI. These roles are high-paced and require handling a high volume of calls with an eye toward growing skills within IT support.

The position features hybrid work with onsite training in the first week and some Fridays, and offers opportunities for career advancement within IT. Strong communication and documentation skills are essential.