Hybrid Help Desk Technician - Growth-Driven IT Support

Energy Innovation Corp

Detroit (MI)

Hybrid

USD 46,000 - 73,000

Full time

2 days ago

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Benefits offered by this job

Hybrid office

Job summary

Investment Solutions Group in Detroit, MI seeks a Help Desk Technician to join a hybrid office environment. You will collaborate with cross-functional teams to scope and deliver projects, streamline network troubleshooting, and support Microsoft 365 administration for Detroit traffic.

The role emphasizes ownership of your roadmap, growth-oriented leadership, and a strong focus on timely delivery. Expect a constructive team culture with supportive leaders investing in your development in Detroit

Qualifications

Ability to steer technology conversations toward decisions.
Resilience when requirements shift and deadlines loom.
Proven track record of delivering under deadline pressure.
Demonstrated Microsoft 365 Administration in a fast-moving tech environment.

Responsibilities

Pair with cross-functional partners to scope and deliver part-time projects.
Untangle network troubleshooting dependencies slowing Detroit releases.
Pair-program tricky Help Desk scenarios with Detroit engineers.
Wire up Microsoft 365 Administration feature flags for Detroit traffic tests.
Translate product wishes into shippable Help Desk Services for Detroit stakeholders.
Convert DNS outage insights into fixes for the next Detroit launch.
Containerize apps and manage deployments for Help Desk Support.