Hybrid Medical Help Desk Specialist

TEKsystems; Grand Rapids (MI); Hybrid; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision benefits from

401(k) Retirement Plan

Life Insurance

Disability coverage

Paid Time Off

Transportation benefits

Employee Assistance Program

Zusammenfassung

TEKsystems is seeking a help desk specialist in Grand Rapids, MI who will manage tickets, follow up on inquiries, and coordinate with the Help Desk team. The role emphasizes medical workflow familiarity, strong phone communication, and exceptional customer service as you support end users including doctors and nurses.

The position starts on-site for initial days, then transitions to a hybrid/work-from-home arrangement with equipment provided and required high-speed internet.

Qualifikationen

• Experience within medical workflows and documentation is preferred.
• Capable with high-volume inbound/outbound calls.
• Strong phone communication and customer service skills for medical settings.

Aufgaben

• Handle tickets/inquiries and follow up on requests instead of taking direct calls.
• Collaborate with Help Desk team to ensure customer issues are resolved.
• Document actions and outcomes for each ticket or inquiry.

Kenntnisse

Help desk support

Customer service

Ticketing system

Windows

Phone support

Jobbeschreibung

TEKsystems is seeking a help desk specialist in Grand Rapids, MI who will manage tickets, follow up on inquiries, and coordinate with the Help Desk team. The role emphasizes medical workflow familiarity, strong phone communication, and exceptional customer service as you support end users including doctors and nurses.

The position starts on-site for initial days, then transitions to a hybrid/work-from-home arrangement with equipment provided and required high-speed internet.