Hybrid IT Service Desk Technician - Remote Support

TEKsystems; St. Louis (MO); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in St. Louis, MO is seeking a Hybrid Service Desk Technician to provide first-level technical support by phone and email. You will diagnose and resolve issues, document activities, and escalate complex problems while maintaining a professional, team-oriented environment.

The role requires remote troubleshooting, strong communication, and willingness to work over 40 hours as needed. It is a contract position with weekend coverage expectations in a fast-paced IT setting.

Qualifications

• At least two years of experience in a service desk or help desk environment.
• Experience providing remote support to end users.
• Good understanding of computer systems and common technology products.
• Ability to diagnose and resolve basic technical issues, including password resets, account issues, and basic desktop inquiries.
• Strong troubleshooting skills in a help desk or service desk setting.
• Excellent verbal and written communication skills.
• Ability to interact professionally with employees at all levels.
• Ability to work weekends as part of the support schedule.
• Willingness to work over 40 hours when required.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance via phone and email.
• Perform remote troubleshooting using diagnostic techniques for password resets, account problems, and basic desktop inquiries.
• Determine the most effective solution based on issue details.
• Guide internal customers through problem-solving steps in a clear and patient manner.
• Escalate unresolved issues to the next level of support in a timely manner.
• Provide accurate, up-to-date information on IT products, services, and standard procedures.
• Record events, issues, and resolutions in the call management system.
• Follow up with internal customers to update ticket status and confirm resolution.
• Collect and relay customer feedback and propose improvements.
• Demonstrate initiative to meet service level expectations and maintain a positive environment.
• Collaborate with team members to maintain a team-oriented work environment.
• Work weekends and additional hours when needed.

Skills

Service desk experience

Remote support

Troubleshooting

Verbal and written communication

Team interaction

Weekend hours

Job description

TEKsystems in St. Louis, MO is seeking a Hybrid Service Desk Technician to provide first-level technical support by phone and email. You will diagnose and resolve issues, document activities, and escalate complex problems while maintaining a professional, team-oriented environment.

The role requires remote troubleshooting, strong communication, and willingness to work over 40 hours as needed. It is a contract position with weekend coverage expectations in a fast-paced IT setting.