IT Desktop Support Technician II — End-User Systems Expert

Day & Zimmermann; Parsons (KS); On-site; USD 62,000 - 93,000; Full time

Job summary

Day & Zimmermann in Parsons, KS seeks an IT Helpdesk Technician to manage the life cycle of PCs and laptops, including deployment, maintenance and decommissioning. You will install, configure and troubleshoot end-user hardware, software and office equipment, and assist with AD changes.

Responsibilities include user support and training, imaging new computers, updating AD, and maintaining helpdesk documentation.

Qualifications

• Bachelor’s Degree in BA/BS in Computer Science or Information Technology preferred.
• 3+ years experience in technical support of multiple hardware platforms and Microsoft operating systems and applications.

Responsibilities

• Maintain, troubleshoot, install and distribute desktops, laptops and office equipment.
• Provide computer user support and training.
• Image new computers with corporate image and assist with software installation/removal.
• Assist with network and infrastructure support including servers, routers, switches, and AD updates.
• Create and maintain helpdesk knowledge base and procedures.
• Coordinate work and train new helpdesk staff on systems and procedures.

Skills

Verbal and written communication

Interpersonal skills

Self-motivation

Detail oriented

Willingness to learn

Education

BA/BS in Computer Science or IT

Tools

Active Directory

Job description

Day & Zimmermann in Parsons, KS seeks an IT Helpdesk Technician to manage the life cycle of PCs and laptops, including deployment, maintenance and decommissioning. You will install, configure and troubleshoot end-user hardware, software and office equipment, and assist with AD changes.

Responsibilities include user support and training, imaging new computers, updating AD, and maintaining helpdesk documentation.