Senior End-User IT Support Specialist

Boeing; Wichita (KS); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Flexible spending accounts

Job summary

A leading aerospace company is seeking an Experienced End User Support Specialist in Wichita, KS, to provide user support and troubleshoot various IT issues. The ideal candidate will have over 6 years of relevant experience and a background in resolving hardware and software problems. The role involves collaborating with network and infrastructure services to ensure prompt service restoration. A Bachelor’s degree in information technology is preferred. Competitive salary offered based on experience.

Qualifications

• 6 or more years of related work experience.
• 2+ years of experience diagnosing and resolving hardware, software, and network issues.
• Experience as a Field Technician.

Responsibilities

• Provide resolutions for malfunctioning equipment and answer user questions.
• Collaborate with various teams to restore services and identify problems.
• Maintain all troubleshooting efforts in the ticketing system.

Skills

Diagnosing hardware issues

Resolving network issues

User support

Maintaining Red Hat Linux servers

Education

Bachelor’s degree in information technology

Tools

A+

Network+

MCP

ITIL certifications

Job description

A leading aerospace company is seeking an Experienced End User Support Specialist in Wichita, KS, to provide user support and troubleshoot various IT issues. The ideal candidate will have over 6 years of relevant experience and a background in resolving hardware and software problems. The role involves collaborating with network and infrastructure services to ensure prompt service restoration. A Bachelor’s degree in information technology is preferred. Competitive salary offered based on experience.