IT Technician: Elevate End-User Support & Security

Prime Capital Financial; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

A financial services company in Overland Park is seeking an IT Technician to provide responsive technical support and ensure the reliability of end-user systems. The ideal candidate will deliver Tier 1–2 support, manage user accounts, and maintain IT security. Applicants should have a degree in Information Technology and 1-3 years of experience in a technical support role. This position offers an opportunity to work closely with various teams, contributing to a high-performing IT environment.

Qualifications

• 1–3 years of experience in an IT support or technical support role.
• Strong working knowledge of Windows and macOS operating systems.
• Foundational understanding of networking concepts.

Responsibilities

• Deliver Tier 1–2 technical support for desktops and laptops.
• Diagnose and resolve hardware and software issues.
• Administer user accounts within Microsoft 365 and Google Workspace.

Skills

Technical support

Troubleshooting

Communication skills

Client-service mindset

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Google Workspace

Windows

macOS

Job description

A financial services company in Overland Park is seeking an IT Technician to provide responsive technical support and ensure the reliability of end-user systems. The ideal candidate will deliver Tier 1–2 support, manage user accounts, and maintain IT security. Applicants should have a degree in Information Technology and 1-3 years of experience in a technical support role. This position offers an opportunity to work closely with various teams, contributing to a high-performing IT environment.