IT Helpdesk Technician – Education (Level I)

Administration Building; Marysville (MI); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

MPSERS retirement

Paid annual leave

HSA/FSA options

Life insurance

Job summary

St. Clair Regional Educational Service Agency Administration Building in Marysville, Michigan seeks an Information Technology Technician – Level I to deliver user support, hardware/software setup, and project assistance. This non-union, at-will role focuses on timely ticket resolution and proactive IT operations.

The position requires basic networking experience, proficiency with Google Suite and Office, and the ability to work independently or with teams. Travel to client sites may be required.

Qualifications

• Associate degree preferred, but not required; verifiable experience may substitute.
• Minimum of one year of experience with multi-platform networks and multi-vendor hardware and software systems.
• Proficient with Google Suite and Microsoft Office.

Responsibilities

• Provide professional, remote and on-site IT support to SCCRESA and clients, adhering to service agreements.
• Install, troubleshoot, maintain, and remove computer equipment and software.
• Maintain detailed records within the ticketing system and ensure accuracy.
• Assist clients with acquiring new products and technologies from IT's approved standard configurations; coordinate vendor support.
• Assist with IT projects and department functions, providing input to IT strategies.

Skills

Customer service

English communication

Independent work

Team collaboration

Data entry accuracy

Attention to detail

Education

Associate degree preferred

Tools

Google Suite

Microsoft Office

Job description

St. Clair Regional Educational Service Agency Administration Building in Marysville, Michigan seeks an Information Technology Technician – Level I to deliver user support, hardware/software setup, and project assistance. This non-union, at-will role focuses on timely ticket resolution and proactive IT operations.

The position requires basic networking experience, proficiency with Google Suite and Office, and the ability to work independently or with teams. Travel to client sites may be required.