Onsite IT Support Tech – Level I (Education)

ADP, Inc.; Town of Riverhead (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Professional growth opportunities

Job summary

Acture Solutions Inc. in Riverhead, NY is seeking a Level I Helpdesk Technician to join our on-site team. This full-time role supports teachers, staff, and administrators with first-line IT assistance in a Windows and Google Workspace environment.

You will configure desktops, laptops, Chromebooks, printers, and peripherals while maintaining Windows domains and documenting all work. A strong focus on customer service and teamwork is essential for success.

Qualifications

• 1 year of desktop/application support or relevant technical support experience.
• Knowledge of Windows domains and network services (DHCP, DNS, Group Policy).
• Experience with corporate antivirus and antispam solutions.
• Experience with machine imaging and system deployment.
• Hardware troubleshooting skills—laptop break/fix is required.
• Experience with Google Workspace / Google Admin Console.
• Familiarity with Microsoft platforms and end-user support.
• Ability to manage help requests using a ticketing system.
• Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization.
• Strong organizational skills and ability to contribute to complex project implementation.
• Professional, neat, organized, and able to communicate clearly.
• Experience supporting the education sector is a plus.
• Capable of working independently and collaborating with a team.

Responsibilities

• Providing responsive first-level support for desktop, software, and application-related issues
• Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users
• Installing, configuring, and supporting printers and other peripheral devices
• Managing and maintaining Windows clients and supporting end users in Windows domain environments
• Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications
• Troubleshooting and repairing software application problems
• Assisting with system imaging and deployment of new hardware and software
• Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy
• Supporting corporate antivirus and antispam solutions
• Installing and supporting various technical equipment onsite
• Maintaining accurate trouble tickets and providing detailed documentation of all work performed
• Handling multiple tasks simultaneously while maintaining organization and follow-through
• Maintaining inventory of IT assets and related documentation
• Upholding IT policies and ensuring compliance with company standards
• Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers

Skills

Windows domains

DHCP

DNS

Google Workspace

Google Admin Console

End-user support

Imaging

System deployment

Hardware troubleshooting

Ticketing system

Communication skills

Education sector experience

Tools

Windows Client Management

IT Helpdesk System

Antivirus solutions

Printer support

Job description

Acture Solutions Inc. in Riverhead, NY is seeking a Level I Helpdesk Technician to join our on-site team. This full-time role supports teachers, staff, and administrators with first-line IT assistance in a Windows and Google Workspace environment.

You will configure desktops, laptops, Chromebooks, printers, and peripherals while maintaining Windows domains and documenting all work. A strong focus on customer service and teamwork is essential for success.