Information Technology Technician

Administration Building

Marysville (MI)

On-site

USD 36,000 - 44,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, vision insurance

MPSERS retirement

Paid annual leave

HSA/FSA options

Life insurance

Job summary

St. Clair Regional Educational Service Agency Administration Building in Marysville, Michigan seeks an Information Technology Technician – Level I to deliver user support, hardware/software setup, and project assistance. This non-union, at-will role focuses on timely ticket resolution and proactive IT operations.

The position requires basic networking experience, proficiency with Google Suite and Office, and the ability to work independently or with teams. Travel to client sites may be required.

Qualifications

Associate degree preferred, but not required; verifiable experience may substitute.
Minimum of one year of experience with multi-platform networks and multi-vendor hardware and software systems.
Proficient with Google Suite and Microsoft Office.

Responsibilities

Provide professional, remote and on-site IT support to SCCRESA and clients, adhering to service agreements.
Install, troubleshoot, maintain, and remove computer equipment and software.
Maintain detailed records within the ticketing system and ensure accuracy.
Assist clients with acquiring new products and technologies from IT's approved standard configurations; coordinate vendor support.
Assist with IT projects and department functions, providing input to IT strategies.

Skills

Customer service

English communication

Independent work

Team collaboration

Data entry accuracy

Attention to detail

Education

Associate degree preferred

Tools

Google Suite

Microsoft Office

Job description

St Clair Regional Educational Service Agency Administration Building - Marysville, Michigan Open in Google Maps

Information Technology Technician

St Clair Regional Educational Service Agency Administration Building - Marysville, Michigan Open in Google Maps

This job is also posted in St Clair County Regional Educational Service Agency

Job Details

Job ID: 5932033

Application Deadline: Oct 02, 2026 11:59 PM (Eastern Standard Time)

Posted: Sep 18, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Information Technology Technician – Level I

Non-union, at-will position

POSITION SUMMARY:

Provide users with technology support and education while contributing to and aligning with the Strategic Plan of St. Clair County RESA (SCCRESA). The Level I Technician delivers Helpdesk assistance to SCCRESA and its clients through hardware and software setup, troubleshooting, problem resolution, asset management, infrastructure support, and project initiatives.

QUALIFICATIONS:

Associate degree preferred, but not required. Verifiable equivalent experience will substitute for
A minimum of one (1) year of experience with multi-platform networks and multi-vendor hardware and software systems is required.
Proficient skills using Google Suite and Microsoft Office are required.
Strong ability to read, write, communicate, and present in English, including understanding and applying technical manuals, procedures, rules, and spoken instructions.
Demonstrated ability to work effectively both independently and collaboratively, and to establish effective working relationships with SCCRESA staff, clients, contractors, vendors, and the general public.
Receptive to supervision, feedback, coaching, and corrective action, with patience, respect, and discretion when handling sensitive or confidential information.
Strong client service skills, including client needs assessment, meeting quality standards for services, and evaluating customer satisfaction, along with basic mathematical aptitude and high accuracy in data entry and record-keeping.
Highly adaptable to changing environments, competing demands, delays, and frequent interruptions, with the ability to maintain flexible working hours.
Valid driver's license and reliable personal transportation is required for travel to remote sites (mileage is provided at the IRS rate).
Excellent attendance history and schedule management. Regular and predictable attendance is an essential function of this position.

ESSENTIAL JOB RESPONSIBILITIES:

Provide professional, helpful remote and on-site IT support to SCCRESA and its clients, adhering to service agreements.
Install, troubleshoot, maintain, and remove computer equipment and software.
Maintain detailed and accurate records within the ticketing system, used consistently and
Assist clients in the acquisition of new products and technologies from IT's approved standard configurations, and assist in coordinating operational and technical support from vendors.
Work with departmental staff to identify problems that can be solved through the use of
Assist with project initiatives and overall IT department functions, and provide input to IT strategies and plans.
Retain knowledge and understanding of network operations and remain abreast of the newest communications protocols.
Foster positive relationships with clients, vendors, and team members in a collaborative
Comply with all safety rules, departmental norms, and SCCRESA policies, and support continuous quality improvement efforts and the "Systems Thinking" philosophy.
Promote the vision, mission, and values of the department and SCCRESA, and perform other assignments as specified by IT Leadership.

THIS LIST OF ESSENTIAL JOB RESPONSIBILITIES IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.

PHYSICAL REQUIREMENTS:

The employee must be able to sit, bend, stoop, crouch, kneel, crawl, stand, walk, climb stairs, and work aloft at elevated heights (including climbing and safely operating from ladders, stepladders, or scissor lifts). The position requires pushing or pulling equipment carts; reaching forward, above, and below shoulder level; working in tight or confined spaces (such as server racks, under desks, network closets, or plenum spaces); and demonstrating fine motor dexterity to manipulate small hardware, handle hand or power tools, and terminate/crimp network cables. The employee must have the visual acuity to differentiate color-coded wiring standards, operate computers, lift and transport equipment weighing up to fifty (50) pounds to a height of six (6) feet, and tolerate server room environments with continuous noise and temperature variations. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

CONDITIONS OF EMPLOYMENT:

Position Status: Non-union, at-will

Duration: 12-month position, 37.5 hours per week, Monday through Friday, normal office hours 8:00 a.m. to 4:30 p.m.

Work Location: St. Clair County RESA, Marysville, MI, with travel to client sites as needed

Employment Date: Pending Board approval and successful completion of background check, fingerprinting, and pre-employment drug screen

Salary Range: RESA salary schedule for IT Technicians

$40,000 Per Year

Benefits: Comprehensive benefits package including:

Medical, dental, and vision insurance
Michigan Public School Employees' Retirement System (MPSERS) participation
Paid annual leave
Health savings account and flexible spending account options
Life insurance and disability coverage

About St. Clair County RESA

St. Clair County RESA is one of 56 intermediate school districts in Michigan. We are dedicated to providing cost-effective, high-quality services to the county’s students and the seven public school districts that educate them. RESA is committed to enhancing educational opportunities for all children. We offer programs and services that promote collaboration and cost savings among local school districts and community partners.

We pride ourselves on fostering a collaborative and innovative work environment where every team member plays a crucial role in our success.

Our Mission

Partnering to educate, inform, inspire, and serve our communities

Our Vision

Educational excellence for all

Our Core Principles

Excellence: We ensure all students flourish through an engaging education that honors their voices.
Inclusivity: We value people for who they are, celebrate our diversity, and embrace the contributions of all students, families, and staff.
Integrity: We practice our mission and vision by acting ethically, honestly, and respectfully.
Collaboration: We engage in internal and external partnerships to promote creativity and forward-thinking.
Stewardship: We leverage human, fiscal, and material resources for the sustainability of our community.

Position Type: Full-Time

Salary: $40,000 Per Year / RESA salary schedule for IT Technicians

Job Categories:

Administration > Information Technology

Job Requirements

Associate degree preferred, but not required. Verifiable equivalent experience will substitute for
A minimum of one (1) year of experience with multi-platform networks and multi-vendor hardware and software systems is required.
Proficient skills using Google Suite and Microsoft Office are required.
Strong ability to read, write, communicate, and present in English, including understanding and applying technical manuals, procedures, rules, and spoken instructions.
Demonstrated ability to work effectively both independently and collaboratively, and to establish effective working relationships with SCCRESA staff, clients, contractors, vendors, and the general public.
Receptive to supervision, feedback, coaching, and corrective action, with patience, respect, and discretion when handling sensitive or confidential information.
Strong client service skills, including client needs assessment, meeting quality standards for services, and evaluating customer satisfaction, along with basic mathematical aptitude and high accuracy in data entry and record-keeping.
Highly adaptable to changing environments, competing demands, delays, and frequent interruptions, with the ability to maintain flexible working hours.
Valid driver's license and reliable personal transportation is required for travel to remote sites (mileage is provided at the IRS rate).
Excellent attendance history and schedule management. Regular and predictable attendance is an essential function of this position.

Job Requirements