Education IT Technician - Tier 1/2 Support

Kent Intermediate School District; Grand Rapids (MI); On-site; USD 75,875,000 - 83,498,000; Full time

Benefits offered by this job

Full medical, dental, vision

retirement program

PSLF program participation

Job summary

Kent ISD in Grand Rapids, Michigan is seeking an Information Technology Technician to provide tier 1 and 2 staff and student support across districts. The position is non-Union Hourly Classified, Grade 5, 8 hours per day, 260 days per year, year-round.

The role focuses on ensuring technology is available to support the educational process, with duties including diagnostics, deployment, software guidance, and collaboration with vendors.

Qualifications

• Bachelor’s degree in CIS or related field preferred.
• Certification as IT Technician preferred (CompTIA A+ or Microsoft Certified IT Professional).
• Must have technical knowledge and experience in desktop installation and troubleshooting of Windows, Mac OS, iOS and Android operating systems with experience in Chrome OS helpful.
• Must have the ability to remotely troubleshoot hardware and software issues.
• Must be knowledgeable in Active Directory for both user and management aspects.
• Needs technical knowledge and experience in desktop installation and troubleshooting of educational and office applications (e.g., Microsoft Office, PowerSchool, Adobe Creative Suite, Sophos Anti-virus, FileMaker Pro, AutoCAD, SCCM, Track-it, TeamViewer, Camtasia, Java, Kronos).
• Must have the ability to solve a wide range of desktop software and hardware problems, including virus and Spyware removal.
• Excellent time management, organizational skills and attention to details.
• Excellent customer service skills.
• Available to periodically work after hours in support of testing and troubleshooting.
• Timely and effective communication, both verbal and written.

Responsibilities

• Diagnose and resolve computer problems.
• Deploy new computer equipment.
• Provide orientation and guidance to users on new ISD software.
• Repair laptop and desktop computers.
• Maintain records of repairs and work in the Help Desk system.
• Install and configure appropriate software and functions according to specifications.
• Effectively manage system documentation for disaster recovery purposes.
• Travel to schools/programs throughout the region.
• Maintain data confidentiality and FERPA compliance.
• Communicate with Kent ISD and constituent district staff.
• Collaborate with colleagues and vendors to achieve department and project outcomes.
• Manage multiple assignments with competing priorities while maintaining attention to detail.
• Commit to quality customer service for internal and external customers.
• Adhere to cybersecurity safeguards and protocols.
• Maintain regular attendance.
• Adhere to departmental processes, Board policies.

Skills

Active Directory

Remote troubleshooting

Customer service

Time management

Communication skills

After-hours availability

Multi-OS support

Support across education environment

Education

Bachelor’s degree in CIS or related field

IT Technician certification (CompTIA A+ or MCITP)

Tools

PowerSchool

Adobe Creative Suite

Sophos Anti-virus

FileMaker Pro

AutoCAD

SCCM

Track-it

TeamViewer

Camtasia

Java

Kronos

Microsoft Office Suite

Job description

Kent ISD in Grand Rapids, Michigan is seeking an Information Technology Technician to provide tier 1 and 2 staff and student support across districts. The position is non-Union Hourly Classified, Grade 5, 8 hours per day, 260 days per year, year-round.

The role focuses on ensuring technology is available to support the educational process, with duties including diagnostics, deployment, software guidance, and collaboration with vendors.