IT Helpdesk Technician - B2B SaaS Support

LaunchTN; United States; Remote; USD 50,000 - 62,000; Full time

Job summary

LaunchTN is seeking an IT Helpdesk Technician to join our growing IT team and provide a great technology experience for our employees.

This role handles hands-on support across devices, SaaS applications, onboarding/offboarding, and IT operations. You will troubleshoot issues, manage assets, and contribute to knowledge base while growing into more responsibilities as you learn our environment.

Qualifications

• Experience providing end-user IT support via tickets, chat, or phone.
• Ability to troubleshoot hardware and software issues and escalate when needed.
• Strong communication and time-management skills.

Responsibilities

• Provide friendly and responsive technical support to employees through tickets, chat, and other support channels
• Troubleshoot and resolve hardware, software, account, access, and SaaS-related issues
• Support both macOS and Windows devices
• Help provision, configure, troubleshoot, recover, and refresh employee laptops and other IT equipment
• Support employee onboarding and offboarding, including device and account-related tasks
• Assist with commonly used business applications such as Google Workspace, Microsoft 365, Slack, Zoom, and other SaaS platforms
• Help maintain accurate IT asset and device records
• Take ownership of support requests from initial troubleshooting through resolution or escalation
• Document solutions and contribute to our internal knowledge base
• Identify recurring issues and opportunities to improve our support processes
• Work

Skills

Customer service

Troubleshooting

Communication skills

Tools

Google Workspace

Microsoft 365

Slack

Zoom

macOS

Windows

Job description

LaunchTN is seeking an IT Helpdesk Technician to join our growing IT team and provide a great technology experience for our employees.

This role handles hands-on support across devices, SaaS applications, onboarding/offboarding, and IT operations. You will troubleshoot issues, manage assets, and contribute to knowledge base while growing into more responsibilities as you learn our environment.