IT Help Desk Technician — Desktop & User Support

lifetime

Mascot (TN)

On-site

USD 42,000 - 52,000

Full time

2 days ago

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Benefits offered by this job

Health benefits

Disability insurance

401(k) plan

Paid holidays & PTO

Profit sharing

Job summary

Lifetime Products Inc. is seeking an IT Helpdesk Tech to join our team in Mascot, TN. You will support and provide customer service on company supported computer applications, platforms and devices, troubleshoot issues, and advise users on appropriate actions.

The role includes diagnosing hardware/software problems, imaging and deploying desktops, laptops and mobile devices, and maintaining equipment. Overtime may be required to fulfill essential duties and ensure timely resolutions.

Qualifications

1-year certificate from college or technical school, or 3–6 months related experience.
Ability to document work clearly in a ticketing system.
Strong verbal and written communication; customer-service oriented.

Responsibilities

Responds to requests for technical assistance in person, via phone or electronically.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Identify and elevate situations requiring urgent attention.
Deploy computer equipment to users throughout the company.
Image and maintain laptops for employee use.
Instructs users in use of equipment, software, and manuals.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
There will be times that overtime hours will be required to perform the essential functions of the job.