IT Help Desk Technician: User Support & Device Deployments

Lifetime Products; Knoxville (TN); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical Vision Dental Life Insurance

Disability insurance

401K with matching contributions

Paid Holidays and PTO

Profit sharing

Job summary

Lifetime Products Inc. is seeking an IT Helpdesk Tech to join our team in Mascot, TN. You will support and provide customer service on company-supported computer applications, platforms, and devices, troubleshooting issues and advising users on appropriate actions.

Responsibilities include diagnosing hardware and software problems, imaging and deploying devices, and maintaining clear communication with users and management. Some overtime may be required as part of the role.

Qualifications

• One-year certificate from college or technical school or 3–6 months related experience.
• CompTIA A+, Microsoft, or ITIL Foundation certification preferred but not required.
• Valid TN driver’s license with a clean MVR.
• Experience imaging, configuring, and deploying desktops, laptops, printers, and mobile devices.
• Ability to document work accurately in a ticketing system.
• Strong communication with non-technical users.

Responsibilities

• Responds to requests for technical assistance in person, via phone or electronically.
• Diagnose and resolve hardware and software issues.
• Research questions using available information resources.
• Identify and escalate situations requiring urgent attention.
• Deploy computer equipment to users throughout the company.
• Image and maintain laptops for employee use.
• Instruct users in equipment, software, and manuals.
• Provide updates to manager and users via ticketing system.

Skills

Windows OS

Microsoft 365

Ticketing system

Customer service

Documentation

Education

One-year certificate / 3–6 months experience

Job description

Lifetime Products Inc. is seeking an IT Helpdesk Tech to join our team in Mascot, TN. You will support and provide customer service on company-supported computer applications, platforms, and devices, troubleshooting issues and advising users on appropriate actions.

Responsibilities include diagnosing hardware and software problems, imaging and deploying devices, and maintaining clear communication with users and management. Some overtime may be required as part of the role.