IT Help Desk Technician - Onsite & Remote Support

THE·TEAM

Nashville (TN)

On-site

USD 45,000 - 52,000

Full time

6 days ago

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Benefits offered by this job

Professional development

Generous paid time off

Parental leave

Retirement plan

Healthcare benefits

Ancillary benefits

Commuter benefits

Job summary

THE·TEAM is seeking a Tier 1 Help Desk Technician to deliver high-quality IT support with a customer-first mindset. This in-person role runs 9:00 AM–6:00 PM, Monday–Friday, with a rotational on-call weekend shift in Nashville, TN.

You will troubleshoot hardware and software, manage tickets via Freshservice, and assist with onboarding and access tasks to ensure seamless user experiences. The ideal candidate has 1–3+ years in IT support, strong communication, and experience with Windows/macOS,

Qualifications

1–3+ years of experience in IT support or help desk environments.
Strong customer service and communication skills.
Experience supporting Microsoft 365 and Windows/macOS environments.
Familiarity with Active Directory and identity management tools like Okta.
Experience with ticketing systems such as Freshservice.
Basic knowledge of device management tools (MDM).

Responsibilities

Provide frontline technical support to end users via desk-side and remote channels.
Deliver an exceptional customer service experience in every interaction.
Troubleshoot hardware, software, and access-related issues.
Log, track, and manage support requests using Freshservice (or similar ticketing system).
Ensure timely resolution or escalation of incidents and service requests.
Assist with user account setup, onboarding, and offboarding tasks.
Support password resets, access requests, and permissions management.
Maintain clear and thorough documentation of issues and resolutions.