Enterprise IT Help Desk Technician

Integrity; Scottsdale (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Integrity is seeking an in-person Help Desk Technician to support onsite, remote, and enterprise shared services. You will be the first line of IT support, handling end-user hardware, software, access, and applications with a focus on quick resolution and clear communication.

You will work with Network, Intune, Security, and Infrastructure teams, escalate when needed, and contribute to knowledge base creation for consistent support across the organization.

Qualifications

• 3–5 years in a customer-facing IT support or help desk role.
• Experience supporting onsite and remote employees in a corporate environment.
• Experience troubleshooting hardware, software, and applications across diverse users.
• Experience with ticketing systems and endpoint management.

Responsibilities

• Provide first-line IT support for end-user hardware, software, access, and apps.
• Offer deskside assistance, hardware swaps, new‑hire setup, and onsite coordination.
• Identify, triage, and resolve workstation, OS, hardware, and application issues quickly.
• Support enterprise service desk queues, meet SLAs, document work, and coordinate coverage.
• Escalate to Network/DNS/Intune/Security teams with detailed notes and impact.
• Share troubleshooting guidance and document repeatable processes.
• Manage user accounts and access in Active Directory and Entra ID.
• Configure and troubleshoot laptops, phones, printers, and mobile devices.
• Support conference/meeting setup, room readiness, and AV equipment.
• Create and maintain technical documentation and knowledge base articles.

Skills

Windows troubleshooting

macOS troubleshooting

Microsoft 365 applications

Customer‑focused communication

Documentation

Time management

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Ticketing systems

Remote support tools

Endpoint management solutions

Active Directory

Microsoft Entra ID

Microsoft 365 management

Job description

Integrity is seeking an in-person Help Desk Technician to support onsite, remote, and enterprise shared services. You will be the first line of IT support, handling end-user hardware, software, access, and applications with a focus on quick resolution and clear communication.

You will work with Network, Intune, Security, and Infrastructure teams, escalate when needed, and contribute to knowledge base creation for consistent support across the organization.