TAC Systems Analyst: On-Site End-User IT Support

Meriplex; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Meriplex is seeking a Systems Analyst to work on-site with a high-end client as the foundation of Meriplex's Technical Assistance Center (TAC). This role handles Level 1 end-user issues within the TAC ticketing system and reports to a TAC Manager.

The position requires delivering exemplary customer service, following SOPs, and handling desktop diagnostics through customer-specific application support, including Active Directory, basic network and VPN troubleshooting, and basic ITIL processes.

Qualifications

• Prior MSP support desk experience is highly encouraged.
• Have A+, Network+, Server+ certifications.
• Azure support experience is preferred.
• Excellent reading, writing and communication skills.
• Basic knowledge of network concepts, devices, and best practices.
• Basic Microsoft 365 certification is a plus.

Responsibilities

• Deliver general workstation support and user assistance.
• Provide customer-specific application support.
• Troubleshoot basic network connectivity and VPN issues.
• Perform basic OS support and procedures.
• Utilize Azure support skills for incident handling.
• Provide first-level triage for virtual server support.
• Follow SOPs and ITIL practices to resolve tickets.
• Manage Active Directory users and distribution groups.
• Document requests in the ticketing system accurately.
• Provide end-user email support.

Skills

MSP support desk basics

Azure support

Active Directory

Microsoft 365 applications

TCP/IP basics

End-user communication

Ticketing system experience

Education

A+ certification

Network+ certification

Server+ certification

Azure certification

Microsoft 365 certification

Tools

RMM tools

Ticketing system

ITIL basics

Job description

Meriplex is seeking a Systems Analyst to work on-site with a high-end client as the foundation of Meriplex's Technical Assistance Center (TAC). This role handles Level 1 end-user issues within the TAC ticketing system and reports to a TAC Manager.

The position requires delivering exemplary customer service, following SOPs, and handling desktop diagnostics through customer-specific application support, including Active Directory, basic network and VPN troubleshooting, and basic ITIL processes.