TAC Systems Analyst: Level 1 End-User Support

Meriplex Communications; Carmel (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Meriplex Communications is seeking an on-site Systems Analyst to support a high-end client as the foundation of the TAC. You will work in the TAC's ticketing system to resolve Level 1 end-user issues and deliver exemplary customer service following SOPs.

You will handle a range of tasks from desktop diagnostics to application support, including AD user management, basic network and VPN issues, and scripted support, with a 24/7 shift schedule.

Qualifications

• A+ certification is preferred.
• Network+ certification is preferred.
• Server+ certification is preferred.
• Basic Microsoft 365 certification is preferred.

Responsibilities

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve technical issues.
• Navigate Active Directory to manage users and groups.
• Perform basic ITIL security and connectivity support.
• Deliver scripted application support.
• Handle TCP/IP troubleshooting.
• Address VPN connectivity issues and password resets.

Skills

Microsoft 365 basics

Command line

Technical triage

Verbal & written communication

Teamwork

Ticketing workflow

Education

A+ certification

Network+ certification

Server+ certification

Basic Microsoft 365 certification

Tools

RMM tools

Ticketing system

Job description

Meriplex Communications is seeking an on-site Systems Analyst to support a high-end client as the foundation of the TAC. You will work in the TAC's ticketing system to resolve Level 1 end-user issues and deliver exemplary customer service following SOPs.

You will handle a range of tasks from desktop diagnostics to application support, including AD user management, basic network and VPN issues, and scripted support, with a 24/7 shift schedule.