TAC Systems Analyst: End-User IT Support Specialist

Meriplex-Communication; Carmel (IN); On-site; USD 52,000 - 72,000; Full time

Job summary

Meriplex Communications is seeking a Systems Analyst to work on-site with a high-end client as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role resolves Level 1 end-user issues within the TAC’s ticketing system while delivering exemplary service and following SOPs.

You will support desktop diagnostics and customer-specific application issues, triage basic IT concerns, and collaborate with a team to restore functionality quickly.

Qualifications

• A+ certification preferred.
• Network+ and Server+ certifications preferred.
• Superior reading, writing, and communication skills.
• Basic knowledge of network concepts and Microsoft 365.
• Ability to communicate technical information to end-users.

Responsibilities

• Provide customer specific application support.
• Troubleshoot basic network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Provide first level triage virtual server support to reestablish functionality.
• Follow SOPs to resolve all technical issues.
• Navigate Active Directory to manage users and groups.
• Perform basic ITIL security and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting.
• VPN connectivity issues and password resets.

Skills

Active Directory

Microsoft 365

Command line

IT triage

End-user communication

Education

A+ certification

Network+ certification

Server+ certification

Tools

RMM tools

Ticketing system

Job description

Meriplex Communications is seeking a Systems Analyst to work on-site with a high-end client as the foundation for Meriplex’s Technical Assistance Center (TAC) and reports to a TAC Manager. This role resolves Level 1 end-user issues within the TAC’s ticketing system while delivering exemplary service and following SOPs.

You will support desktop diagnostics and customer-specific application issues, triage basic IT concerns, and collaborate with a team to restore functionality quickly.