Onsite IT Support Analyst (TAC) – Tier 1 Helpdesk

Socket.dev; Tampa (FL); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K with match

Job summary

Meriplex is seeking a Systems Analyst to join the Technical Assistance Center, delivering Level 1 end-user support onsite for a client in San Diego, CA. You will resolve issues via the TAC ticketing system, follow SOPs, and provide high-quality customer service while handling workstation and application support.

Responsibilities include basic network, VPN, and AD tasks, plus basic ITIL security and incident triage. Azure familiarity and MSP environment experience are preferred.

Qualifications

• Basic support knowledge for end-user devices and applications.

Responsibilities

• Deliver general workstation support to end users.

Skills

Microsoft 365 basics

Command line basics

Technical triage

TCP/IP knowledge

Verbal & written communication

Customer service

Team collaboration

Ticketing processes

Education

A+ certification

Network+ certification

Server+ certification

Azure certification

MS 365 certification

Tools

Azure

RMM tools

Active Directory

Job description

Meriplex is seeking a Systems Analyst to join the Technical Assistance Center, delivering Level 1 end-user support onsite for a client in San Diego, CA. You will resolve issues via the TAC ticketing system, follow SOPs, and provide high-quality customer service while handling workstation and application support.

Responsibilities include basic network, VPN, and AD tasks, plus basic ITIL security and incident triage. Azure familiarity and MSP environment experience are preferred.