Heavy-Duty Truck Diagnostics & Support Specialist

DXC Technology Company; Troy (MI); Hybrid; USD 52,000 - 75,000; Full time

Job summary

DXC Technology Company in Michigan is seeking a skilled contact center technician to diagnose heavy truck components and provide customer support. You will troubleshoot mechanical and electrical issues, communicate findings clearly by phone and email, and document all steps for customers.

Ideal candidates have strong automotive knowledge of Class 7 and 8 trucks, hands-on experience, and ASE automotive or heavy truck certs. Training is onsite with hybrid work options after graduation.

Qualifications

• Strong automotive knowledge of Class 7 and 8 trucks.
• ASE Automotive and Heavy Truck certifications preferred.
• Experience troubleshooting mechanical and electrical failures by phone and email.
• Legal authorization to work in the United States without sponsorship.

Responsibilities

• Troubleshoot truck component failures mechanically and electrically.
• Provide customer service and problem resolution over phone and email.
• Explain diagnostic information clearly to customers.
• Maintain thorough documentation of actions and findings.

Skills

Typing skills

Detail oriented

Strong computer skills

Teamwork

Excellent communication

Education

College degree in automotive or heavy-duty trucking industry

Job description

DXC Technology Company in Michigan is seeking a skilled contact center technician to diagnose heavy truck components and provide customer support. You will troubleshoot mechanical and electrical issues, communicate findings clearly by phone and email, and document all steps for customers.

Ideal candidates have strong automotive knowledge of Class 7 and 8 trucks, hands-on experience, and ASE automotive or heavy truck certs. Training is onsite with hybrid work options after graduation.