Remote Vehicle Diagnostics & Support Specialist

DXC Technology Company

United States

Remote

USD 55,000 - 90,000

Full time

11 days ago

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Job summary

DXC Technology is seeking a Vehicle Technical Assistance Agent to provide expert support to dealer technicians, diagnosing complex issues and offering solutions related to vehicle performance. This role leverages automotive knowledge and exceptional customer service to resolve problems for domestic automotive dealers.

Responsibilities include diagnosing problems by phone, email, or chat; documenting interactions in the CRM; collaborating with engineering to relay feedback; and staying current

Qualifications

Automotive technology program completed or equivalent work experience.
State or ASE Certification.
Minimum 2 years hands-on automotive technician experience, dealership preferred.
Experience with vehicle diagnostics; EV/Hybrid knowledge a plus.

Responsibilities

Diagnose and resolve vehicle issues via phone, email, or chat.
Analyze reported problems, identify root causes, provide actionable solutions.
Document customer interactions and resolutions in the CRM system.
Collaborate with engineering/product teams to relay customer feedback.
Stay updated on latest vehicle technologies and repair techniques.
Ensure all solutions meet company standards and customer satisfaction.

Skills

Vehicle diagnostics

Customer service

CRM software

Communication

Education

Automotive Technology program

ASE Certification

Tools

Microsoft Office

CRM software

Job description

Responsibilities include diagnosing problems by phone, email, or chat; documenting interactions in the CRM; collaborating with engineering to relay feedback; and staying current

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