Tech Support Hero: IT Help Desk Specialist

US-Dynamics; Village of Amityville (NY); Sur place; USD 50 000 - 75 000; Plein temps

Résumé du poste

U.S Dynamics Corporation is seeking an IT Help Desk Support Specialist to provide timely and effective technical support to employees. This role serves as the first point of contact for IT issues, ensuring employees have the technology and resources needed to perform their jobs.

The ideal candidate is customer-service oriented, highly organized, and capable of troubleshooting independently while escalating more complex problems.

Qualifications

• Associate degree or technical IT certification preferred.
• 2+ years of IT help desk or desktop support experience.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience troubleshooting PCs, printers, networking, software, and other common IT issues.
• Basic TCP/IP, DNS, DHCP, Wi‑Fi, VPN understanding.
• Prioritize multiple requests and work independently or in a team.
• Experience supporting manufacturing, engineering, defense, or other technical organizations.

Responsabilités

• Serve as the primary point of contact for employees with hardware, software, network, or system issues.
• Respond to IT support requests via email, phone, or in person.
• Diagnose, troubleshoot, and resolve technical issues in a timely manner.
• Escalate complex or unresolved issues to IT personnel or vendors.
• Maintain documentation of troubleshooting steps, resolutions, and recurring issues.
• Follow up with users to ensure issues are fully resolved.
• Set up and maintain desktops, laptops, monitors, printers, and other IT equipment.
• Create, modify, and disable user accounts; assist with password resets and authentication issues.
• Support onboarding/offboarding by preparing equipment and configuring accounts.
• Ensure terminated employees' system access is disabled promptly.
• Assist with Microsoft 365, email, Teams, SharePoint, and other business apps.
• Troubleshoot basic connectivity issues involving wired and wireless networks.
• Assist with network access, VPN connectivity, printers, and shared drives.
• Monitor recurring problems and support IT improvements.
• Assist senior IT staff with system maintenance and projects.
• Participate in IT audits and inventory activities.

Connaissances

Customer service

Windows OS

Network troubleshooting

Problem solving

Teamwork

Formation

Associate degree in IT

Outils

Microsoft 365

VPN technology

Description du poste

U.S Dynamics Corporation is seeking an IT Help Desk Support Specialist to provide timely and effective technical support to employees. This role serves as the first point of contact for IT issues, ensuring employees have the technology and resources needed to perform their jobs.

The ideal candidate is customer-service oriented, highly organized, and capable of troubleshooting independently while escalating more complex problems.